Who we are and what we do.

Byron Gross- Director

With over 15 years of experience in customer-facing roles, I’ve developed a deep understanding of what great service looks like — and what happens when it’s missing. As the founder of CXAdvanced, my passion lies in helping businesses see through their customers' eyes, refine their service delivery, and raise their standards. I created this service to provide honest, actionable insights that drive real improvement.

Why You Might Need Our Services:

Drive revenue

Refine Customer experience

Train staff

  • You want to ensure staff are delivering consistent service

  • You're launching a new product, service, or site and want real-world feedback

  • Customer complaints or reviews don’t match internal expectations

  • You're striving to stand out in a competitive market

  • You need independent insight to support training or performance reviews

Benefits of Working with CXAdvanced:

  • Fully trained, quality-checked mystery shoppers

  • Customised evaluations tailored to your business

  • Fast 72-hour turnaround on reports

  • Honest, clear, and actionable feedback

  • Helps drive measurable improvements in customer satisfaction.

Our mission-

At CXAdvanced, our mission is to empower businesses with clear, honest, and tailored customer experience insights. We believe that every interaction matters — which is why we deliver detailed, personalised evaluations that uncover what your customers are truly experiencing. By combining fully trained mystery shoppers, fast turnaround times, and flexible reporting, we aim to help you raise service standards, strengthen loyalty, and stay ahead of the competition.

You’re the expert in your industry — and we’re here to ensure your brand is represented exactly as you intended. At CXAdvanced, we align our mystery shop evaluations with your unique values, standards, and goals. Whether it’s how your team greets customers or how your brand is portrayed on the phone, we make sure every touchpoint reflects the experience you’ve worked hard to build.

You are the expert-

Lets Begin.

Get in touch so we can start to build your customer journey and drive your business.